Too many disconnected automation tools
Individual bots, scripts, dashboards and AI tools can solve isolated steps but still leave the overall operation fragmented.
MicroPlatform · Integrated operational layer
Bring AI, CRM, documents and workflow orchestration together around your existing systems.
MicroPlatform is the integrated operational layer that brings together AI Assistants, AI Agents, Agentic AI, CRM, MicroExtract document intelligence, MicroNerve Operational Orchestration, communications, approvals, tasks and management visibility.
Last updated: 9 September 2026
Positioned as an operational layer around existing ERP, CRM, Microsoft 365, accounting and core business systems rather than an unnecessary replacement.
Controlled workflowSingapore / SG
- Connect approved customer systems, communication channels, documents and operational data sources
- Use the appropriate capability for each step, including CRM, document intelligence, workflow rules or bounded AI
- Apply policy, permissions, validation, approvals and human review where required
- Coordinate approved actions across the operational workflow and connected systems
Human review where requiredTraceable outputsExisting systems
Operational context
Start with the friction your team can see and measure.
Customer and operational context is split
CRM, documents, email, approvals and operational status often live in separate systems, creating repeated searching and handoffs.
AI actions need governance
Useful AI execution needs permissions, data scope, approvals, auditability and stopping conditions before it should affect business operations.
Replacing core systems creates unnecessary risk
Many organisations need a better operational layer around existing systems, not another large replacement programme.
How the workflow operates
A clear route from input to controlled outcome.
- 01Connect approved customer systems, communication channels, documents and operational data sources
- 02Use the appropriate capability for each step, including CRM, document intelligence, workflow rules or bounded AI
- 03Apply policy, permissions, validation, approvals and human review where required
- 04Coordinate approved actions across the operational workflow and connected systems
- 05Measure status, exceptions, usage and business outcomes through shared visibility and governance
Suitable applications
Use cases grounded in operational work.
Final scope depends on your data, systems, decision rights and acceptance criteria.
Customer operations
Connect enquiries, CRM records, follow-ups, documents, approvals and communication workflows without separating each step into a different manual process.
Document-heavy operations
Combine MicroExtract document intelligence with MicroNerve visibility and MicroAgenX task coordination for controlled end-to-end handling.
Cross-system workflow coordination
Move approved work between Microsoft 365, CRM, files, APIs and other customer systems while keeping ownership and auditability visible.
Operational management
Bring pipeline status, exceptions, approvals, tasks and management visibility into one governed operational view.
Control by design
Automation should make ownership clearer.
The workflow is designed around approved access, validation, review and traceability, not only speed.
- 01Keep identity, tenant, permissions and data scope explicit
- 02Use bounded AI tools and approved action permissions
- 03Require human approval for high-impact or irreversible actions
- 04Preserve audit, usage, exception and approval records
- 05Integrate with existing customer systems rather than replacing them without a clear business reason
One operational layer, several specialised capabilities
MicroPlatform brings together the Micro AI product family instead of forcing one tool to do every job. MicroExtract handles document ingestion, extraction, validation and outputs. MicroNerve provides workflow visibility, exception management and approvals. MicroAgenX supports bounded AI Assistants, AI Agents and Agentic AI execution.
The integrated layer connects those capabilities with CRM, communications, tasks, workflow management and management visibility.
Designed to work with what the customer already has
MicroPlatform should sit around existing customer systems where practical. ERP, CRM, Microsoft 365, accounting and other core platforms can remain systems of record while MicroPlatform coordinates the operational work between them.
This reduces unnecessary replacement risk and allows automation to start with one measurable workflow before expanding.
Questions to resolve
What to confirm before implementation.
01Does MicroPlatform replace our ERP or CRM?+
Not by default. MicroPlatform is positioned as an operational intelligence and orchestration layer around existing systems. Replacement should only be considered when there is a clear business reason, not simply because automation is being introduced.
02What products are part of MicroPlatform?+
The integrated product family includes MicroExtract for document intelligence, MicroNerve for operational governance and workflow visibility, and MicroAgenX for AI Assistants, AI Agents and bounded Agentic AI execution, together with CRM, communications, approvals, tasks and management visibility.
03How is human review handled?+
Human review remains central where decisions, uncertainty, approvals or high-impact actions require authorised judgement. The platform is designed to make those decision points explicit and traceable.
04Where should a company start?+
Start with one measurable workflow that has clear inputs, owners, exceptions and outputs. Prove the operational value and controls first, then expand the integrated layer where it makes sense.
Free AI automation audit
Bring us one repetitive process.
We will help you identify the inputs, controls, dependencies and a sensible first step.
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